Paradox Interactive offers many levels of service for our customers and members. To get the best help possible please read below about our services and what best fits your issue.
Technical Support Forum
Every now and then you may need some help. Our Technical Support Forum is a place to give and get help to your issue. This is NOT an official game support conference but a place for general tech support. All questions are welcomed, basic, advanced, software or hardware.
Go to the Technical Support Forum.
Game Support Forum
One of the best things about Paradox Interactive is our forums. Every game has its own Game Support forum with our designers, developers and the gamers playing the game. If you have a problem, got a question or just an idea on how to make the game better post a message there.
Go to the Forum Main Page.
If you cannot find an answer for your question using one of the options above, please complete our convenient ticket system to contact Paradox Support directly. Include your order number and detailed description of your issue. We encourage you to check the Tech and Game Support options before contacting us, as most answers are already provided through one of those sections.
If you have questions about the webshop or trouble with your order contact firstname.lastname@example.org
The Salem game support is handled at http://forum.salemthegame.com, however if you have support questions related to the Salem store, purchases and payments please follow the instructions for e-mail support above (the ticket system). Please note as well that the Salem store is not the same store as the Paradox Webshop.