Faq

NEW - Why can't you process payments from my region?

We're very sorry for this inconvenience, we're currently hard at work trying to sort out this issue as soon as possible.

How do I make a purchase in the Paradox Store?

You need a Paradox Account in order to make a purchase in the Paradox Store.

Why should you sign up for a Paradox account?

Lots of reasons! Here’s some of the best ones:

- Paradox Account holders get to be first in line when we start giving out beta passes some of our games!

- You can create your own Friends List for several of our games!

- Access to the Paradox Forums, including the quick support forum for all Paradox Development Studio games and online titles!

- Opt-in for sweet promotions and deals!

- Send and receive private messages with other Paradox users! Sometimes we give out FREE games and DLC to our members!

- Plus, coming soon, you’ll get access to real-time chat and upcoming features like cloud saving, improved matchmaking, and a bunch more. So, really, you’re doing yourself a huge favor by signing up!


How do I make a payment in the Paradox Store?

For now we accept VISA/Mastercard/Paypal, more options will be added in the near future.

How do you keep my personal information secure?

We take your privacy and security very seriously. We work hard to make sure that we only use your information in the ways that you want us to. When you shop at our website we protect your payment details so that all your information is encrypted before it is sent over the internet.

We use client side encryption and SSL in order to keep your info as safe as possible. We process all payments through Adyen. Adyen is fully PCI (DSS 2.0 standard) Level 1 compliant, which is the key security standard within the payments industry.

How safe is shopping on www.paradoxplaza.com?

We realise how important it is to securely store any information that you provide. Paradox Interactive uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.