Terms of Sale
Last update 2016-06- 03
1. Acceptance of the Terms of Sale
Thank you for visiting the Paradox Store (the “Store”). These Terms of Sale govern your purchase of
software products, digital content, content subscriptions, virtual currency, in-game content, physical
goods such as merchandise or any other physical or digital product or service (each a “Paradox Content“)
available through as www.paradoxplaza.com or other affiliated sites.
These terms constitute a binding, legal agreement between you (hereinafter referred to as “you“), and
Paradox Interactive AB and its subsidiaries and affiliates (“Paradox”, “we” or “us”).
Any purchase of any Paradox Content on the Store is governed by these Terms of Sale, which supplement
software shall be governed by the terms of an applicable End User License Agreement (“EULA“). If there is
any inconsistency between provisions in different parts of our policies and terms, those parts shall have
If you purchase Paradox Content from a third party, your purchase is with that third party and not with
Paradox. Please contact such third party should you have any questions or complaints regarding such
These Terms of Sale may be modified at any time in Paradox’s sole discretion. When we revise these
Terms of Sale we change the "Last Updated date” above and post the revised Agreement at
PLEASE NOTE THAT BY MAKING A PURCHASE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS
OF SALE. PLEASE READ THEM CAREFULLY.
2. Making a purchase on the Store
To make a purchase on the Store you must have a Paradox Account (“Account(s)”). If you do not have a
Paradox Account you need to create one before purchasing Paradox Content, by providing a correct email
creating an Account.
No child under the age of 13 is allowed to open a Paradox Account. Paradox may offer Paradox Content
for individuals between the age of 13 and 18, but it sells them to adults only who can make purchases
with a credit card or other such means online. Should you be under the age of 18, you must have your
parent’s or guardian’s consent before making any purchase.
Please note that other specific age restrictions may apply to certain events or happenings and to the
purchase of tickets to attend any such events or happenings. As a consequence, please read carefully the
product webpages of any events you plan to attend before purchasing any tickets. Paradox reserves the
right to refuse access to any events and happenings to anyone who fails to prove their age through valid
3. Liability for Unauthorized Transactions
You are solely responsible for maintaining the confidentiality of your Account and password and for
restricting access to your computer, and you hereby accept sole responsibility for all activities that occur
under your Account or password, unless as otherwise specified hereunder. You are responsible for all
purchases of Paradox Content on this Store, including any unauthorized purchases and uses made
through your Account. Paradox shall not be liable for any loss that you may incur as a result of
unauthorized purchase or uses of your Account, when such loss is due to your failure at maintaining the
security and confidentiality of your Account.
4. Use of registration information and non-personally identifiable information
Paradox may share your registration information with its partners, affiliates, and third parties to handle
and deliver certain online activities necessary to operate Paradox business, such as process orders and
payments for any Paradox Content you purchase. In addition, Paradox may employ “anti-cheating” or
fraud prevention utilities which collect non-personally identifiable information about your device when an
order is placed with us. For additional information about how Paradox handles the information you
The price payable by you is the price indicated on the checkout page before you finalize your purchase.
The price displayed on the Store and in the confirmation email will include any applicable Sales Tax, GST
For physical goods, the cost of shipping is dependent on the package weight, its dimensions and where
the Paradox Content will be delivered. The cost of shipping is included in the final price displayed on the
Store, before checkout. Please note that if your delivery address is outside of the European Union, you
may also be subject to customs charges. These fees are payable by you and are NOT included in the price.
Paradox reserves the right to change the price and availability of any and all Paradox Content at any time
without notice; provided that such price change will not affect your purchase price for orders that
Paradox has already received from you and processed.
6. Delivery of Paradox Content
6.1 Digital Content
Paradox will strive to deliver properly ordered digital content to you within a reasonable amount of time.
However, occasionally, technical problems and/or a manual review of the order may delay or prevent
delivery of the ordered digital content. Your remedy with respect to a digital content that is not delivered
within a reasonable amount of time is to either receive a replacement of such digital content, or a refund
of the purchase price paid for such a digital content. Our obligation to deliver the digital content to you
shall be complete at such time as, and place where, you first receive the downloaded digital content.
You may buy a maximum of five (5) product keys for a single digital content through a Paradox Account.
Furthermore, any sale of product keys is for non-commercial purposes only and any sale or distribution of
the Products to third parties for commercial purposes is strictly forbidden. In cases of suspected fraud or
illegal trade with our product keys, Paradox reserves the right to lock your product key(s). Furthermore,
Paradox will not supply any Products or services to you until your credit card issuer has authorized the use
of your card for payment of the digital content ordered.
If you purchase a software license prior to the release date of the applicable digital content, once the
purchase has been completed, you will receive an email confirming the purchase of the digital content.
On the release date of the applicable digital content, you will get another email, containing the product
key for the digital content.
6.2 Physical Goods
Paradox will strive to deliver all properly ordered physical goods to you within a reasonable amount of
time. When electing the International Standard shipping method we ask you to allow up to three (3)
weeks after you receive the confirmation email for your purchase to be delivered. If after three (3) weeks,
you have not received your order, please contact Paradox Customer Support.
7. Payment methods
When you purchase Paradox Content via this Store, you may pay for your purchase using the payment
method (the “Payment Method”) that Paradox identifies on the Store.
Please note that you will be bound by your chosen Payment Method provider's terms and conditions,
such as for example PayPal. Please contact such third party should you have any questions regarding your
chosen Payment Method provider‘s terms and conditions.
Paradox does not offer refunds for Paradox Content purchased through the Store unless as otherwise
specified herein and subject to any rights you may have under applicable law.
In case of damaged goods, goods of unsatisfactory quality or goods in an unsellable condition please
contact Paradox Customer Support for information on refunds. Any such requests will be dealt by Paradox
on its sole discretion.
8.1 Right of Withdrawal for residents in EU/EEA
If you reside in the EU/EEA, you have the right to withdraw from a purchase of Paradox Content within
fourteen (14) days without giving reason. The withdrawal period expires fourteen (14) days from the day
the Paradox Content was delivered to you. In order to exercise your right of withdrawal, please contact
us. In order for you to meet the withdrawal deadline, it is sufficient that you send us your communication
concerning the exercise of the right of withdrawal before the withdrawal period has expired. Please note
that if you chose to exercise the right of withdrawal, you bear the cost of returning the goods to us.
If you decide to withdraw from the purchase, we will refund to you all payments received from you
without undue delay and in any event no later than fourteen (14) days from the day on which we are
informed about your decision to withdraw from the purchase. The refund will be done by the same
Payment Method as you used for your purchase.
IMPORTANT NOTICE REGARDING DIGITAL CONTENT
Please note that you will lose your right of withdrawal for purchased digital content as soon as you have
expressly consented to the performance of the digital content and have acknowledged that you will
therefore lose your right to withdraw from the contract, and/or as soon as and have started to download
such Digital Content on your computer or personal device, whichever occur first.
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE PRODUCTS AND SERVICES THAT YOU
PURCHASE ON THE STORE ARE PROVIDED TO YOU “AS IS,” AND YOUR USE IS AT YOUR OWN RISK. WE DO
NOT MAKE, AND HEREBY DISCLAIM, ANY AND ALL OTHER EXPRESS, IMPLIED OR STATUTORY
WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, NONINFRINGEMENT OF THIRD PARTY RIGHTS, AND ANY WARRANTIES ARISING FROM A
COURSE OF DEALING, USAGE, OR TRADE PRACTICE. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF OR LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS AND
LIMITATIONS MAY NOT APPLY TO YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARADOX NOR ITS LICENSORS OR
DISTRIBUTORS SHALL BE LIABLE TO YOU FOR ANY LOST PROFITS, COST OF SUBSTITUTE GOODS OR
SERVICES, OR ANY FORM OF INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES
FROM ANY CAUSES OF ACTION ARISING WITH RESPECT TO THE PRODUCTS OR SERVICES THAT YOU
PURCHASE ON THE STORE, WHETHER ARISING IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT
LIABILITY OR OTHERWISE, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE. IN NO EVENT SHALL PARADOX AGGREGATE LIABILITY UNDER THESE TERMS OF SALE
EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE APPLICABLE PRODUCTS OR SERVICES.
NOTWITHSTANDING THE FOREGOING, NOTHING CONTAINED IN THESE TERMS OF SALE LIMIT PARADOX’S
LIABILITY TO YOU FOR FRAUDULENT MISREPRESENTATIONS, DEATH OR PERSONAL INJURY CAUSED BY
PARADOX’S NEGLIGENCE, OR ANY OTHER LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE
EXCLUDED OR LIMITED AS A MATTER OF APPLICABLE LAW.
10. Electronic Contracting
When you visit the Store or send e-mails to us, you are communicating with us electronically. You consent
to receiving communications from us electronically. We will communicate with you by e-mail or by
posting notices on the Store. You agree that all agreements, notices, disclosures and other
communications that we provide to you electronically satisfy any legal requirement that such
communications be in writing.
11. Governing Law and Jurisdiction
These Terms of Sale are governed by and construed in accordance with the laws of Sweden, excluding its
conflict of laws rules and the UN Convention on Contracts for the International Sale of Goods. You agree
to submit to the personal jurisdiction of the courts of Stockholm, Sweden for any cause of action arising
out of or relating to your purchase.
Paradox Interactive AB
118 27 Stockholm